How Wellcrafted Empowered Duett To Launch And Scale Their Care Referral Platform
Challenge
Solution
Results
Client:
Duett is the fastest way for care coordinators to identify providers for care plans, the easiest way for providers to grow their business, and the best way for individuals to choose their care.
Industry:
Healthcare & Aging Care Services. Duett serves care coordinators, home care providers, aging and in-home service organizations, and individuals seeking care services. The platform connects care-managed clients with available providers, streamlining the referral process from care plans to service delivery.
Services:
Referral platform development, care coordination tools, provider network management, care plan to referral workflow automation, provider business development tools, and insights and analytics for care delivery.
The Challenge
Duett needed a robust platform to streamline the referral process from care plans to provider connections. Care coordinators were struggling to find appropriate providers quickly, providers needed better ways to grow their business, and individuals needed an easier way to choose their care. The platform needed to reduce referral times from days to hours while expanding provider networks and providing actionable insights.
Our Solution
We developed a scalable, high-performance referral platform that enables care coordinators to identify and connect with providers in hours instead of days. Our solution included modern architecture implementation, provider network management tools, care plan workflow automation, and analytics capabilities to turn insights into action.
The platform was designed to help providers expand their networks and grow their business while giving care coordinators the tools to do more with less. We built a seamless experience that connects care-managed clients with available providers, streamlining the entire referral process from care plan to service delivery.
Tech Stack & Team
A modern web stack on AWS and a flexible team built to match every stage of Duett's growth.
Web
React
A responsive React front end powering the experience for care coordinators, providers, and individuals on any device.
Backend
Python
A Python backend powering the referral engine, provider network management, and analytics behind the platform.
Infrastructure
AWS
Hosted on AWS infrastructure for scalable compute, storage, and content delivery — ready to handle peak referral volume as the network grows.
Elastic Engineering Team
We scaled the development team up and down as the roadmap demanded — surging capacity for major launches and trimming back during steady-state periods, so Duett only paid for the velocity they actually needed.
Dedicated QA Team
A dedicated QA team paired with engineering throughout every release cycle, catching regressions across the platform before they ever reached care coordinators or providers.
The Results
Reduced referral time from days to hours, enabling care coordinators to quickly identify and connect care-managed clients with appropriate providers.
Enabled providers to expand their networks and grow their business through improved visibility and streamlined referral processes, becoming a staple of business development.
Provided actionable insights and analytics that help care coordinators do more with less, improving efficiency and helping patients and families get the services they need.
"Duett wouldn't be where it is today without Wellcrafted's support. They not only helped us map out a clear product roadmap for our MVP but also played a crucial role in acquiring our first customers. Their expertise in product design, development, and ongoing support has been a key factor in securing funding and scaling to our initial 500 users. We couldn't have asked for a better partner in our growth journey."
Cody Pittman
CEO & Cofounder @ Duett